Refund policy

Return & Exchange Policy
Due to the seasonality of our merchandise, we only accept returns for exchanges—no refunds will be issued, except in the following cases:
  • Damaged Products – Must be reported on the day of delivery.
  • Order Errors – If we made a mistake with your order.
If you have any questions or concerns about your item, please contact us at support@asoapparel.com.

Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exchanges
You have 30 days from the date of delivery to request an exchange. To be eligible, your item must be:
  • Unworn, unused, and in its original packaging
  • Accompanied by a receipt or proof of purchase
How to Request an Exchange:
To begin an exchange, please email us at support@asoapparel.com. Be sure to include the following details in your message:

    • Your order number

    • The item you wish to exchange

    • The item and size you'd like to receive in return

    Please note: Unapproved returns will not be accepted. Once your exchange request is reviewed and approved, we’ll provide next steps for processing.

    Non-Returnable Items:

    • Final sale merchandise

    • Sale items

    • Gift cards

    Thank you for shopping with us! Let us know if you have any questions — we’re happy to help.

    Chargeback Policy
    We are committed to providing high-quality products and exceptional customer service. If you ever encounter an issue with your order, such as receiving the wrong item, a defective product, or any other concern, we encourage you to contact us directly. Our team is always ready to assist with returns, exchanges, or any questions you may have to ensure your satisfaction.

    Why Chargebacks Hurt Everyone
    While we understand that chargebacks are sometimes seen as a quick solution, they can have significant negative consequences for both our business and our customers:
    • Impact on Business Operations: Chargebacks damage our credibility with financial institutions and payment processors, which can lead to higher fees or restrictions on our ability to process payments.
    • Slower Issue Resolution: Chargebacks involve lengthy investigations by banks, which can delay resolutions that could otherwise be addressed much faster by working with us directly.
    How to Reach Us
    If you need assistance, please contact our customer service team at:
    📧 support@asoapparel.com

    We’re here to help and value the opportunity to resolve any issues promptly and fairly.
    Thank you for helping us maintain a strong relationship with you and ensuring our continued ability to provide excellent service to all our customers.

    Cancelations 
    We offer cancelations up to 48 hours after order has been placed, due to immediate production of products. 

    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.